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Director of Performance Improvement
Job Code:2023-401
FT/PT Status:
Summary of Responsibilities:

The Director of Performance Improvement works with other leadership team members to ensure industry leading service delivery to youth and families; uses data to drive continuous improvement of agency services; and ensures compliance with licensing and accreditation requirements. The Director of Performance Improvement oversees and coordinates process improvement and outcomes, risk management, and compliance related to Fraud, Waste, and Abuse notifications within the agency.   General responsibilities related to these areas include, but are not limited to, the following: 

  • Develop and implement quality improvement activities to enhance program effectiveness and efficiency.
  • Collect and share program outcomes data with program directors to identify areas for improvement and informed decision making.
  • In conjunction with department leadership, ensure compliance with licensing and accreditation requirements to maintain an environment of audit readiness.
  • Prevent and detect fraud, waste and abuse through effective monitoring reporting and investigation practice.
  • Manage the agency Risk Management reporting, data analysis program and assessment of critical events as needed.
  • Serve as the liaison to state and federal regulators and accreditation partners.
  • Oversight of training department 

The Director of Performance Improvement may participate in other activities that benefit the agency as identified by CCO/CEO. This may include but are not limited to engaging in national and local standards and licensing committees, engaging in public comment for regulatory changes, writing proposals for regulatory advocacy, and the management of the agency’s policy document control process.

*All positions at AK Child & Family may have responsibilities altered during the course of employment due to agency imperatives.

“AK Child & Family practices the Sanctuary Model which is a non-hierarchical, highly participatory, trauma-informed and evidence-supported whole culture approach, which helps the organization function in a safe, democratic and socially responsible manner and thereby provide effective treatment for clients and the community. We expect all of our employees, families and students to learn, understand and implement this model as part of their daily responsibilities and commitment to the culture of this agency.”

All employees with AK Child & Family are required to be in compliance with the Centers for Medicare and Medicaid COVID vaccine mandate. The mandate requires that by 2/14/22, staff at all health care facilities must have received their first dose of a 2-shot series (Moderna or Pfizer, currently) or a single dose of a 1-shot vaccine (Johnson and Johnson, currently) with the exception of those that have sought and been granted an exemption to the COVID mandate. Staff must complete this step before they can provide any care, treatment or other services for the facility and/or its patients. By 3/15/22, all staff with the exception of those that have sought and been granted an exemption to the COVID mandate, must complete the primary vaccination series.


Health Benefits:

  • Medical, Pharmacy, Dental, & Vision
  • Flexible Spending Account
  • Dependent Care Account
  • Group Life and AD&D
  • Long-Term Disability
  • Employee Assistance Program

Other Benefits:

  • 403(b) Retirement Plan
  • Paid Time Off (PTO) - 13 hours/month in 1st year and then increases
  • 2 Floating Holidays/year
  • 6 Observed Holidays: double-time pay for working on the Holiday
  • Bonuses: Longevity & Referral


  • Starting at $70,000.00 + depending on education and experience.
  • Bonus in the amount of 1.5% of annual salary after successful completion of 6-month Intro Period and another at the 1-year anniversary

Supervision and Coordination of Services:
  • The Director of Performance Improvement is supervised by the Chief Clinical Officer. 
  • The Director of Performance Improvement manages the Department of Performance Improvement and supervises the Data Analyst, Training Manager, and Quality Improvement Specialists.


Knowledge, Skills, and Abilities: The Director of Performance Improvement can demonstrate:
(a) strong administrative and leadership skills necessary to direct the responsibilities of the position,
(b) knowledge and skills related to performance improvement research, planning, and development and to the interpretation and implementation of regulations and standards, governmental and professional,
(c) the ability to develop and present effective training,
(d) a solid understanding of residential and community-based behavioral and mental health services for children and families,
(e) sufficient computer literacy to meet the required responsibilities of the position, and
(f) strong written and verbal communication skills.

Education and Experience: 

The Director of Performance Improvement must possess:

  • A minimum of a bachelor's or master's Degree in a mental health profession, management, or closely related field.
  • The Director of Performance Improvement must have experience (demonstrated by increasingly responsible positions for at least five years in the field of mental health or non-profit management) with supervising staff and programs, with standards and regulations associated with external regulatory bodies, and with the development and implementation of improvement processes and activities. Familiarity with health accreditation (e.g., Joint Commission), as well as behavioral health regulation is preferred. 

Physical Demands:

The Director of Performance Improvement must be able to successfully operate standard office equipment and computer programs, use his/her personal vehicle to attend to responsibilities associated with the position, and attend external meetings and conferences as needed.